Truely Collectables LLC
Returns & Refunds
Collectibles are generally final sale
Sports cards and other collectibles are generally final sale because condition, scarcity, and market value can change quickly. This does not limit remedies required by law or the protections below for legitimate order problems.
Problems we will review
Contact us promptly if you receive the wrong item, an item is missing, the shipment arrives materially damaged, the item is materially different from the listing, or the order cannot be fulfilled. Include the order number, a clear description of the problem, and photos of the item and packaging when relevant.
Condition and grading expectations
Raw cards are sold based on the listing photos and description and are not guaranteed to receive a particular grade. Differences in personal grading opinion, later market-price changes, or buyer remorse are not normally a basis for return. Graded cards are sold according to the visible holder, label, certification information, and disclosed holder condition.
Autographs and authenticity claims
Any third-party certification, seller guarantee, provenance evidence, or unverified status stated in the listing is part of the transaction record. Authenticity-related requests are evaluated against the exact listing disclosures and the Terms of Service.
Return authorization
Do not mail an item back before receiving return instructions. Approved returns must be sent in the same condition and protective materials in which they were received. Items altered, opened, switched, damaged after delivery, or returned without authorization may be denied.
Refunds and cancellations
Approved refunds are issued to the original payment method after the relevant order issue is verified and, when required, the returned item is received and inspected. Payment processors and banks control the time it takes a completed refund to appear. Orders may also be canceled and refunded if inventory is unavailable, incorrectly listed, or cannot be fulfilled.
Shipping costs
When the store shipped the wrong item or confirms another qualifying fulfillment problem, reasonable return-shipping instructions will be provided. Original or return shipping is not normally refundable for buyer-remorse requests or other discretionary returns.
Start an order review
Email sales@truelycollectables.com with the order number and supporting photos. Do not send full payment-card numbers, passwords, or other sensitive credentials by email.